Help Desk - IntraERP

Help Desk

Intra-ERP

ERP integrated help desk ticketing system
Manage support requests & enquires
Keep technicians or sales person informed
100% open source, customizable, affordable

Best Help Desk Software Provider

Address customer issues with our IntraERP’s Help desk ticket management system across channels rapidly.

Support Dashboard

User-friendly dashboard to support you with service issues.
Identify critical issues with real-time insights and practices.
Track all incoming customer requests or queries
Record of overall maintenance visits, issue clearances

Omnichannel Interactions

Anytime anywhere customer calls the supporting system with live notifications on the desktop.
Connect all network or channel data into a single portal.
Enable customer emails as tickets to your inbox.

Ticket Assignment & Tracking

Set task assignment rules and reduce manual effort.
Respond to tickets and communicate with customers developing trust among users.
Send custom emails on requests or complaints.
Monitor support tickets with multiple assignees and manage traffic (open and closed tickets).

Knowledge Base & Articles

Allow your customer to find solutions easily enabling help desk FAQs and articles.
Important technical issues are tracked, pulled by the support team, and managed.

Our ERP Modules

Configure your service business process with our best-proven ERP modules or features.

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